This Privacy Policy explains how RAW Concepts LLC ("RAW Concepts," "we," "us") collects, uses, and protects the information you share with us through our website at rawconceptsllc.com, by phone or text, or in person at our shop. By using our website or providing us your information, you agree to this policy.
Information We Collect
- Contact details you give us: name, phone number, email address.
- Vehicle and project details you provide when requesting a quote: year, make, model, budget range, and a description of the work you want.
- Communications between you and us: quote requests, texts, emails, and phone notes.
- Basic website data: standard server logs and, if enabled, privacy-respecting analytics (pages viewed, general location, device type). We do not use this to identify you personally.
How We Use Your Information
- To respond to your quote request and prepare an estimate.
- To schedule work, coordinate your build, and keep you updated on its progress.
- To contact you about your vehicle, parts, payment, and pickup.
- To send occasional follow-up messages after your service is complete, including a request to leave a review.
- To keep records required to run our business.
SMS / Text Messaging
When you provide your mobile number to RAW Concepts — through the quote form on our website, on a work order or invoice, or verbally — you consent to receive text messages from us about your inquiry, your build, scheduling and pickup, payment, and post-service follow-ups, including a one-time request to leave an online review.
Message frequency varies and depends on your interaction with us. Message and data rates may apply. You can reply STOP at any time to opt out of further texts, or reply HELP for assistance. Opting out of texts will not affect the service work itself.
We do not sell your information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
How We Share Information
We share information only as needed to run the business and deliver the services and messages you have asked for:
- Service providers that operate on our behalf — for example, our text-messaging provider, our email provider, our accounting software, and our payment processor. They may only use the information to perform services for us.
- Parts suppliers and subcontractors when necessary to complete your specific build (for example, ordering a part in your name).
- Legal and safety reasons — if required by law, subpoena, or to protect our rights, property, or safety, or that of others.
We do not sell or rent your personal information to anyone.
Data Retention
We keep customer and project records for as long as needed to provide service, support warranty and follow-up work, and meet tax and legal requirements. You may ask us to delete information we are not required to keep.
Your Choices
- Texts: reply STOP to any message to stop receiving them.
- Email: tell us to remove you from follow-up emails.
- Access or deletion: contact us to review, correct, or delete your information, subject to records we must legally retain.
Security
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our website and services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy from time to time. The "last updated" date above reflects the most recent version. Continued use of our website or services after a change means you accept the updated policy.
Contact Us
RAW Concepts LLC
909 S. Broadway, Edmond, OK 73034
Phone: (405) 471-1302
Email: reed@rawconceptsllc.com
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